Where will my order ship from?
Your order will ship from Japan.
Which countries do you ship to?
We happily ship worldwide.
When can I expect to receive my order?
International airmail from Japan takes approximately 14-18 business days to most countries. Please note that parcels can occasionally be held up in customs which may result in delays of up to 8 weeks although this is rare. We have sent thousands of packages worldwide and have found shipping from Japan to be extremely reliable and efficient. If you have any concerns at all please don't hesitate to contact us.
Do you offer combined shipping?
Yes, combined shipping is automatically calculated at the check-out.
Can I purchase tracking and insurance for my parcel?
Yes, you can select a shipping upgrade at the checkout. Please choose from registered small packet airmail (tracking and insurance) or EMS express (express shipping with tracking and insurance).
Will I receive a tracking number once my order has shipped?
If you have purchased a shipping upgrade you will receive a tracking number once your order has shipped.
Who is responsible for customs fees?
The customer is responsible for any customs tax or tariffs that may apply to your parcel once it arrives in your country. Miss Matatabi is not responsible for any customs tax or tariffs. Please check with your local customs office for more information.
Can you please mark my parcel as a gift to avoid customs fees ?
We cannot mark your parcel a gift. Thank you for your understanding.
Where is Miss Matatabi based?
Miss Matatabi is based in Japan.
Do I have to pay Japanese consumption tax?
Orders shipping within Japan are subject to 8% consumption tax. This will be shown at the checkout.
What is the width of the fabric?
Japanese fabrics have a standard width of 110cm (43") although some fabrics are wider and some not as wide. Please check each item description for exact measurements.
What is the minimum yardage I can purchase?
The minimum yardage is 50cm which is just over 1/2 a yard (20"). We also have a fat quarter section if you prefer less than 50cm.
If I order more than 50cm will the fabric come as one continuous piece?
Absolutely. The fabric is cut once orders are received and will always be cut as continuous yardage.
How long will it take to process my order?
Please allow 2 business days for your order to be processed and shipped.
Do you sell fabric wholesale?
We do not sell fabric wholesale.
What currency are these prices?
The default prices are listed in US dollars. You can also select to view the prices in AUD, EUR, GBP.
Where else can I find Miss Matatabi?
Can I use your photos for my personal blog/website?
We love that you would like to mention Miss Matatabi on your personal website or blog. Thank you! We allow the use of our photos but ask that you kindly credit and link back to us.
I’m visiting Tokyo and would like to see your fabrics in person. Do you have a brick and mortar store?
We don’t yet but can ship anywhere within Japan for a flat rate of $5.50. We often ship to people staying at hotels in Japan. If you are staying in the greater Tokyo area and place an order before 2pm (JST) we will ship the same day and your parcel should arrive the next day.